Most of the small businesses do not use a true business email address. Instead of using an email address sent from the company’s domain name “@yourdomain.com” most small businesses send and receive emails from domains like “@gmail.com” or “@yahoo.com”.
Consumers are 9x more likely to do business with a company that uses a true business email address, than companies that do not.
For greater security and control, business owners should move towards providing employees and themselves a business email address.
A business email address conveys a certain level of professionalism which an email coming from an ESP’s domain does not. Customers associate emails from “@yahoo.com” or “@gmail.com” with a personal email address. As such, they may think a business using such an address may be a new company, a side business or even a scam, regardless of the actual history of company. In a word, the key issue is “trust.” Potential customers are more likely to trust a company with a business email address.
Most of the business owners think about the cost. Chennaihost.com is providing unlimited email accounts with hosting for just Rs 1500 per year.